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Keywords: customer feedback
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Proceedings Papers

Proc. ASME. IDETC-CIE2021, Volume 6: 33rd International Conference on Design Theory and Methodology (DTM), V006T06A002, August 17–19, 2021
Paper No: DETC2021-69705
...Abstract Abstract Online product reviews are a valuable resource for product developers to improve the design of their products. Yet, the potential value of customer feedback to improve the sustainability performance of products is still to be exploited. The present paper investigates...